Privacy Policy
At Fold Fired, we value clarity as much as atmosphere. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website or make enquiries about our dining experiences, poker evenings, or private events. It applies to visitors browsing our pages, submitting booking requests, or engaging with digital forms. Our aim is to present a transparent and structured approach to data handling, so you understand exactly what information is involved and how it supports your experience with us.
This policy applies specifically to the Fold Fired website and related digital interactions under our control. While our site may contain links to third-party platforms or services, we do not control how those external providers handle personal data. We encourage you to review their privacy policies separately, as their practices may differ from ours.
Information We Collect
Personal Information
When you interact with Fold Fired online, you may choose to provide personal details such as your name, email address, and booking-related information. This typically occurs when submitting a reservation enquiry, requesting event details, or contacting us through forms on the website. Providing this information is entirely voluntary, and you remain in control of what you share. We only collect the details necessary to respond effectively to your request or manage your interaction with our venue.
Usage Data
We automatically collect certain technical information to understand how visitors use our website. This may include your browser type, device characteristics, pages visited, time spent on pages, and general interaction patterns. This data does not directly identify you but helps us evaluate how our content performs, where users navigate most frequently, and how we can refine the overall experience for clarity, speed, and usability.
Cookies and Tracking
Our website uses cookies and similar technologies to support essential functionality and improve usability. Cookies help remember preferences, maintain session consistency, and provide insights through analytics tools. These technologies allow us to understand how visitors engage with different sections of the site so we can optimise layout and content. You can manage or disable cookies through your browser settings, though some features may not function as intended without them.
How Information Is Used
Service Delivery
The information you provide allows us to respond to enquiries, manage booking requests, and coordinate event-related details. Whether you are reserving a table, organising a private celebration, or exploring a corporate gathering, your details enable us to communicate clearly and prepare appropriately. Without this information, we would not be able to deliver a structured and reliable service experience.
Experience Improvement
Usage data helps us refine the way our website functions. By analysing how visitors move through pages, which sections receive attention, and where improvements can be made, we continuously enhance navigation, readability, and performance. This process ensures the digital experience reflects the same level of organisation and quality as the in-venue environment.
Communication
We use your contact information strictly to respond to your requests or provide relevant updates connected to your enquiry. This may include confirming booking details or clarifying event arrangements. We do not send excessive or unrelated communications, and we maintain a focused, respectful approach to all contact.
Legal Compliance
In certain situations, we may use collected information to meet legal obligations, address disputes, or support fraud prevention. This ensures that our operations remain compliant with applicable regulations and that both visitors and the business are protected within a clear legal framework.
Data Sharing and Disclosure
Third-Party Services
We may share limited information with trusted service providers who support the operation of our website, such as hosting platforms or analytics services. This sharing is strictly limited to what is necessary for functionality and performance, and these providers are expected to handle data responsibly and securely. We do not extend access beyond what is required to maintain a high-quality digital experience.
No Sale of Data
We do not sell, trade, or commercially distribute your personal information. Your data is treated as part of a direct relationship between you and Fold Fired, and maintaining that trust is central to how we operate. Any use of your information is aligned with providing service, not monetising personal data.
Legal Disclosure
We may disclose information if required by law, such as in response to legal requests, court orders, or regulatory obligations. In these situations, disclosure is limited to what is necessary and handled with appropriate care to maintain privacy wherever possible.
Data Security and Retention
Security Measures
We apply reasonable technical and organisational safeguards to protect personal information from unauthorised access, misuse, or loss. Access to data is limited to appropriate contexts, and information is handled using secure practices aligned with modern web standards. While no system can guarantee absolute security, we take measured steps to maintain a reliable and responsible environment.
Retention Policy
Personal information is retained only for as long as it is necessary to fulfil its intended purpose, including managing bookings or meeting legal requirements. Once information is no longer required, it is removed or securely handled in accordance with standard practices. This approach ensures that data is not kept longer than needed.
User Rights
Access and Correction
You may request access to the personal information we hold about you and ask for corrections if any details are inaccurate or incomplete. This ensures your information remains current and accurate, supporting a smooth and reliable interaction with our services.
Data Deletion
You may request that your personal information be deleted, subject to any legal or operational requirements that may require us to retain certain records. Requests are handled within a reasonable timeframe, with clear communication throughout the process.
Consent Withdrawal
Where you have provided consent for specific uses of your information, you may withdraw that consent at any time. This will apply to future use of your data and does not affect any processing that has already been carried out lawfully.
Updates and Further Information
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be published on this page and take effect immediately upon posting. We encourage you to review this page occasionally to stay informed.
Further Information
If you have questions or would like to make a request regarding your personal information, please visit our Contact Us page. We manage all enquiries through structured communication channels to ensure clarity and consistency. No direct contact details are listed here, but guidance is provided through the appropriate page.